Responsible Gaming

Strict Age Restrictions (18+)

Underage participation is illegal. In New Zealand, you must be at least 18 years of age to register and place bets on offshore online gaming platforms. SpinBet implements thorough age verification procedures during the sign-up process and prior to processing any withdrawals. We strongly encourage parents and guardians to install digital filtering software, such as Net Nanny or CyberPatrol, to prevent minors from accessing gambling portals from shared household devices.

Recognising the Warning Signs

Gambling habits can shift gradually. Remaining mindful of your behaviour helps you spot issues before they escalate. Consider whether you experience any of the following indicators:

• Chasing losses by placing larger bets to recover spent funds.
• Treating gaming as an alternative revenue stream or financial solution.
• Concealing the extent of your betting habits, time, or spending from family and friends.
• Borrowing money, selling personal belongings, or skipping bills to fund gaming sessions.
• Neglecting personal relationships, employment obligations, or household responsibilities.
• Feeling restless, stressed, or irritable when attempting to reduce or halt play.
• Gambling as an emotional escape from anxiety, boredom, or depression.

Player Safety and Account Control Tools

SpinBet provides built-in account management features to help New Zealand players stay within personal boundaries. You can activate these protections directly within your account profile:

• Deposit Limits: Cap the amount of money you can transfer into your account on a daily, weekly, or monthly basis.
• Loss and Wagering Limits: Establish clear boundaries on how much you can wager or lose within a designated timeframe.
• Reality Checks: Set on-screen timer notifications that interrupt your session to display total duration and net spend.
• Cool-Off Periods: Temporarily suspend account access for short intervals ranging from 24 hours to several weeks.
• Self-Exclusion: Block access to your account entirely for extended periods, from six months to permanent closure, during which marketing messages cease and accounts cannot be reopened.

Free, Confidential Support Services in New Zealand

If you or someone you know is struggling with gaming-related harm, immediate, free, and completely confidential assistance is available from dedicated New Zealand support networks:

• Gambling Helpline NZ: 24/7 telephone and text support offering crisis intervention and non-judgmental assistance.
  Freephone: 0800 654 655 | Free text: 8006
  Website: www.gamblinghelpline.co.nz
• PGF Services (Problem Gambling Foundation): Professional counselling, education, and resources across New Zealand.
  Freephone: 0800 664 262
  Website: www.pgf.nz
• Asian Family Services: Dedicated support and counselling in Cantonese, Mandarin, Korean, Vietnamese, Thai, and Hindi.
  Freephone: 0800 862 342
  Website: www.asianfamilyservices.nz
• Mapu Maia: Culturally tailored, free counselling and social support for Pasifika families and communities.
  Freephone: 0800 21 21 22
  Website: www.mapumaia.nz

Take Action: Seek Support Today

Acknowledging that your gaming is no longer fun is an act of strength, not weakness. If you feel your play is becoming overwhelming or negatively impacting your life, stop playing immediately and reach out to one of the trained specialists listed above. Free, confidential help is available around the clock to support your path toward balance and well-being.